Shipping policy

SHIPPING POLICY

Last updated: 6 September 2026

Thank you for shopping with ZARO.

This Shipping Policy explains how we process, package, and deliver orders placed through our online store.

1. SHIPPING AREA

ZARO currently ships orders within South Africa.

Delivery availability may depend on the delivery address and courier service available in your area.

If we are unable to deliver to your selected address, we will contact you to discuss an alternative delivery arrangement.

2. ORDER PROCESSING

Orders are normally processed within [INSERT NUMBER] business days after successful payment has been received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During busy periods, promotions, holidays, or periods of unusually high order volumes, processing may take longer than usual.

If there is a significant delay with your order, we will make reasonable efforts to keep you informed.

3. DELIVERY TIMES

Once your order has been dispatched, estimated delivery times are:

Major cities and surrounding areas: [INSERT ESTIMATED TIME] business days

Regional areas: [INSERT ESTIMATED TIME] business days

Remote areas: [INSERT ESTIMATED TIME] business days

Delivery times are estimates and are not guaranteed unless specifically stated otherwise.

Delays may occur because of courier capacity, weather, public holidays, incorrect delivery information, unforeseen events, or other circumstances outside our reasonable control.

4. SHIPPING COSTS

Shipping fees are calculated and displayed at checkout where applicable.

Standard delivery: R[INSERT AMOUNT]

Free shipping: Orders over R[INSERT AMOUNT]

Express delivery: R[INSERT AMOUNT] — where available

Shipping rates may vary depending on the delivery address, order size, weight, or delivery service selected.

5. TRACKING YOUR ORDER

Where tracking is available, you will receive your tracking information once your order has been dispatched.

You can use the tracking information provided to monitor the progress of your delivery.

If you have not received tracking information within a reasonable period after your order has been dispatched, please contact us.

6. DELIVERY ADDRESS

Customers are responsible for providing accurate and complete delivery information during checkout.

Please carefully check your:

  • Full name

  • Street address

  • Suburb

  • City/town

  • Province

  • Postal code

  • Contact number

ZARO cannot guarantee successful delivery where incorrect or incomplete delivery information has been provided.

If a parcel needs to be re-delivered because incorrect information was supplied by the customer, additional delivery charges may apply where permitted by law.

7. FAILED DELIVERY

If a courier attempts delivery and is unable to complete the delivery because nobody is available, the courier may make another delivery attempt or provide instructions for arranging collection or redelivery.

If a parcel is returned to ZARO because it could not be delivered due to incorrect information, refusal of delivery, or repeated failed delivery attempts, please contact us to arrange the next steps.

Additional delivery charges may apply where permitted by law.

8. LOST OR DELAYED ORDERS

If your order appears to be significantly delayed or has potentially been lost during delivery, please contact us.

We will work with the relevant courier or delivery provider to investigate the shipment.

Where ZARO is responsible for the issue, we will provide the appropriate remedy in accordance with applicable South African consumer law.

9. DAMAGED PACKAGES

If your package arrives visibly damaged, please take photographs of the package and the product before disposing of any packaging.

Contact us as soon as reasonably possible with:

  • Your order number

  • Photographs of the package

  • Photographs of the product

  • A description of the damage

We will assess the issue and provide the appropriate remedy where required by law.

10. INTERNATIONAL SHIPPING

ZARO currently does not offer international shipping unless otherwise stated on our website.

If international shipping becomes available, this policy will be updated accordingly.

11. DELIVERY ESTIMATES

Delivery estimates begin once your order has been dispatched, not necessarily from the time the order is placed.

Estimated delivery times are provided for guidance only.

ZARO is not responsible for delays caused by circumstances outside our reasonable control, provided that this does not limit any rights you have under applicable law.

12. ORDER CANCELLATIONS

If you wish to cancel an order before it has been dispatched, contact us as soon as possible.

We will consider cancellation requests based on the status of the order and applicable South African consumer legislation.

Once an order has been dispatched, our Returns & Refunds Policy may apply instead.

13. CONTACT US

If you have questions about your delivery or shipping, please contact us:

ZARO
Email: zaro010612@gmail.com
Location: South-Africa

Please include your order number when contacting us about an existing order.

© 2026 ZARO. All rights reserved.