Terms of service

TERMS OF SERVICE

Last updated: 6 September 2026

Welcome to ZARO. These Terms of Service govern your use of the ZARO website and your purchase of products through our online store.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. ABOUT ZARO

ZARO is an online retail store based in South Africa.

Business name: Zaro
Trading name: ZARO
Email: zaro010612@gmail.com
Business address: South-Africa

2. USING OUR WEBSITE

You agree to use the ZARO website only for lawful purposes.

You may not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorised access to our website or systems.

  • Interfere with the operation or security of the website.

  • Copy, reproduce, modify, or distribute our website content without permission.

  • Provide false or misleading information when placing an order.

We reserve the right to refuse or cancel orders where there are reasonable grounds to suspect fraud, abuse, unlawful activity, or an error in pricing or product information.

3. PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, specifications, and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product availability may change without notice. If a product becomes unavailable after you have placed an order, we will contact you and provide an appropriate solution in accordance with applicable law.

4. PRICES

All product prices are displayed in South African Rand (ZAR) unless otherwise stated.

Prices displayed on the website may change from time to time. However, the price applicable to an order will be handled in accordance with applicable South African consumer and e-commerce legislation.

Where applicable, delivery fees and other charges will be displayed before you complete your purchase.

We make reasonable efforts to ensure that pricing information is accurate. If an obvious pricing error occurs, we reserve the right to contact you before fulfilling the order.

5. ORDERS

When you place an order through ZARO, you are making an offer to purchase the selected products.

Your order is subject to acceptance and product availability.

Once your order has been successfully placed, you should receive an order confirmation containing your order details.

An order confirmation does not necessarily guarantee that the order will be fulfilled if, for example:

  • The product is unavailable.

  • There is an obvious pricing or product-description error.

  • We identify suspected fraudulent activity.

  • A technical or payment-processing error has occurred.

If we cannot fulfil your order, we will notify you and, where payment has already been received, arrange the applicable refund.

6. PAYMENT

Payments are processed through the payment methods made available at checkout.

You agree that all information supplied for payment and ordering purposes is accurate and complete.

ZARO does not intentionally retain your full payment-card details where these are processed through third-party payment providers.

Payment processing may be subject to the terms and conditions and privacy policies of the relevant payment provider.

7. DELIVERY

We deliver orders to locations supported by our available delivery services.

Estimated delivery times will be communicated or displayed where applicable. Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays, incorrect delivery information, or other unforeseen events.

You are responsible for providing accurate delivery information when placing an order.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery arrangements or charges may apply where permitted by law.

8. RETURNS, REFUNDS AND EXCHANGES

Our Returns and Refunds Policy forms part of these Terms of Service.

Nothing in our policies is intended to remove or limit any rights you may have under South African consumer-protection legislation.

Where applicable, consumers may have statutory rights relating to defective, unsafe, unsuitable, or incorrectly supplied goods, as well as applicable cooling-off rights for qualifying transactions.

For the specific requirements and procedure for returning a product, please refer to our Returns & Refunds Policy.

9. DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is defective, damaged, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible with your order number and relevant details.

We will assess the issue and provide an appropriate remedy in accordance with applicable South African law and our Returns & Refunds Policy.

10. CANCELLATION

Where applicable, you may have a statutory right to cancel certain online transactions within the applicable cooling-off period.

The Electronic Communications and Transactions Act provides specific cooling-off rights for qualifying transactions, subject to the applicable legal requirements and exceptions.

Nothing in these Terms of Service limits rights that cannot legally be excluded.

11. INTELLECTUAL PROPERTY

All content on the ZARO website, including but not limited to:

  • Logos

  • Brand names

  • Product photography

  • Graphics

  • Text

  • Website designs

  • Product descriptions

  • Videos

  • Images

  • Layouts

is owned by or licensed to ZARO and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit ZARO content without our prior written permission, except where permitted by law.

12. THIRD-PARTY SERVICES

Our website may use third-party services, including payment providers, delivery companies, Shopify, analytics services, advertising platforms, and other technology providers.

These services may have their own terms and privacy policies.

ZARO is not responsible for the independent policies or practices of third-party service providers, except to the extent required by applicable law.

13. WEBSITE AVAILABILITY

We aim to keep the ZARO website available and functioning correctly. However, we cannot guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable because of maintenance, technical issues, updates, or circumstances outside our reasonable control.

14. LIMITATION OF LIABILITY

Nothing in these Terms of Service excludes or limits any liability or consumer right that cannot legally be excluded or limited under South African law.

To the extent permitted by law, ZARO will not be responsible for indirect or consequential losses arising from the use of our website or products.

This section does not limit our obligations relating to defective or unsafe products or any other obligations imposed by applicable law.

15. PERSONAL INFORMATION

When you place an order or interact with our website, we may collect and process personal information necessary to operate our business, process orders, provide delivery services, communicate with you, and provide our services.

Your personal information will be handled in accordance with our Privacy Policy and applicable South African data-protection laws.

16. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Any updated version will be published on this page together with the updated date.

The version applicable to your transaction will be determined in accordance with applicable law.

17. GOVERNING LAW

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the rights and remedies available to consumers under that law.

18. SEVERABILITY

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or removed to the extent necessary, while the remaining provisions will continue to apply to the extent permitted by law.

19. CONTACT US

If you have questions regarding these Terms of Service, an order, or our products, please contact us:

ZARO
Email: zaro010612@gmail.com
Location: South-Africa

We will endeavour to respond to customer enquiries as soon as reasonably possible.

© 2026 ZARO. All rights reserved.